FAQs

1. What services do you offer at Smilepod?

At Smilepod, we provide a wide range of dental services, including:

• General Dentistry
• Dental Hygiene and Cleaning
• Teeth Whitening (Philips Zoom!)
• Orthodontics (Invisalign, fixed braces, lingual braces)
• Dental Implants and Veneers
• Smile Makeovers
• Emergency Dental Care
• Facial Aesthetics (anti-wrinkle treatments and fillers)

For a full list of services, please visit our Treatments page.

2. How do I book an appointment?

You can easily book an appointment:

• Online: Use our online booking system to select your preferred service and clinic.
• Phone: Call us at 020 7836 6866 to book over the phone.
• In-person: Visit one of our London locations to schedule your appointment directly.

3. What should I expect during my first visit?

Your first visit will usually include a consultation to assess your dental health. Your dentist will discuss any concerns you have and may suggest treatment options. A routine cleaning or hygiene session can also be performed during your first visit if booked in advance.

4. What is the cancellation policy?

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. If you fail to notify us within this time, a cancellation fee may apply. For more details, please refer to our Terms and Conditions.

5. Do you offer emergency dental services?

Yes, Smilepod offers same-day emergency dental appointments for immediate relief from pain or urgent dental issues. Please contact your nearest Smilepod location to check availability.

6. Do you provide teeth whitening services?

Yes, we offer professional teeth whitening treatments, including Philips Zoom! in-chair and at-home options. These treatments are safe, gentle, and designed to brighten your smile effectively. Visit our Teeth Whitening page for more information.

7. What orthodontic treatments do you offer?

Smilepod offers a variety of orthodontic solutions, including:

• Invisalign (clear aligners)
• Fixed braces
• Lingual braces (fitted behind the teeth)

We also provide FREE orthodontic consultations to help determine the best treatment for your needs. Learn more on our Orthodontics page.

8. How much do treatments cost?

Treatment costs vary depending on the service provided. We offer transparent pricing with no hidden fees. For detailed pricing information, visit our Prices page, or contact your local Smilepod clinic for a personalized estimate.

9. Do you accept dental insurance?

Yes, we work with a variety of dental insurance providers. We recommend contacting us or your insurer to confirm coverage prior to your appointment. For more details, please speak with our reception team.

10. Can I refer another dentist or specialist?

Yes, Smilepod accepts referrals from other dentists or specialists for treatments such as orthodontics, periodontics, endodontics, and more. Dentists can refer patients through our Referring Dentists page or by contacting us directly.

11. What payment methods do you accept?

We accept most major debit and credit cards, as well as bank transfers. Payments are expected to be made at the time of service, unless a prior arrangement has been made.

12. What should I do if I’m nervous about visiting the dentist?

At Smilepod, we understand that dental visits can be stressful for some. Our friendly and experienced team is here to help you feel relaxed and at ease. We offer gentle care and a calm environment to ensure your comfort throughout your visit. If you have specific concerns, please let us know before your appointment, and we’ll do our best to accommodate you.

13. Do you offer cosmetic dental treatments?

Yes, Smilepod provides a range of cosmetic dental treatments, including teeth whitening, veneers, smile makeovers, and facial aesthetics. Our team can help enhance your smile with tailored solutions. Visit our Cosmetic Treatments page for more information.

14. Where are your clinics located?

Smilepod has multiple locations across London, including:

• Bank: 18-20 Cullum Street, EC3M 7JJ
• Canada Place: Canary Wharf, E14 5HX
• Holborn: 16 Procter Street, WC1V 6NX
• Jubilee Place: Canary Wharf, E14 5NY
• Moorgate: 24 Chiswell Street, EC1Y 4TY
• Soho: 56 Poland Street, W1F 7NN

For more details and to find your nearest clinic, visit our Locations page.

15. How can I contact Smilepod?

You can contact us via email at reception@smilepod.co.uk or by phone at 020 7836 6866. Alternatively, visit our Contact page for more details.